Research & Strategy
Research & Strategy
Research & StrategyA service level agreement is like a website warranty. It gives you the comfort of knowing your investment is safeguarded with regular maintenance and support.
Shift service level agreements are formal commitments that guarantee you a level of service and support once your site has launched.
They typically include:
- ongoing site maintenance, bug fixes, patches and server updates
- a set number of hours each month to ensure your site is working at its optimum
- a dedicated Shift coordinator to liaise with developers and technical partners, and to regularly report on technical issues.
Who needs one?
Many of our long-term clients have had service level agreements with us for years. From our perspective, it’s a great way to ensure the long-term success of the sites we invest so energy much in.
We have maintained Tourism New Zealand’s site for seven years. The site has gone through several iterations in that time, and we know the technical environment inside out.
No site is the same: every service level agreement sets out the client’s specific needs, and the agreed monthly time commitment. Talk to a Shift account manager to find out what we can do for your site.